Questions & Answers
Everything you need to know about investing with us.
Answers covering properties, closing, and property management. If you have a question not answered here, call us at 901-306-9009.
Available Properties & Acquisition
How does the waitlist work?
Complete your investor profile to join our waitlist. New properties matching your criteria (market, price, bed/bath count) are sent to waitlist members first. Most waitlist members find a property within 30 to 90 days.
What does 'turnkey' mean?
Turnkey means fully renovated, inspected, and ready for occupancy. Utilities are connected, finishes are complete, and we've pre-placed a qualified resident. You close, rent starts flowing immediately.
Who are your lender partners?
We work with multiple conventional lenders offering 20 to 25% down, 30-year fixed rates. Rates update weekly. We also offer our own non-recourse alternative program (40% down, 9.9%, 12-year, for self-directed and international investors).
Are residents pre-placed before closing?
Yes. Every property is pre-secured with a qualified resident. We screen applicants through all three credit bureaus, verify income, and conduct background checks. You close and rent begins immediately.
How thorough is the screening process?
Three-bureau credit check, income verification (typically 3x monthly rent), background checks, and rental history review. If an application doesn't meet our standards, we re-lease until we find a qualified resident.
What markets do you serve?
Memphis, Tennessee; Little Rock, Arkansas; and Dallas, Texas. We focus on blue-collar, working-class neighborhoods with proven cash flow fundamentals and strong resident demand.
I see some properties labeled 'Select.' What does that mean?
Our typical rehab replaces nearly every major component: roof, HVAC, water heater, kitchen, baths, doors, plumbing and electrical updates. Occasionally we purchase a home where some of those components were recently replaced. Rather than rip out a 3-year-old roof or 2-year-old cabinets, we keep the like-new components and reduce the purchase price to account for their age (typically $3k to $8k), great for investors looking to improve initial cash flow.
Closing & After Contract
What are typical closing timelines?
Cash buyers: 2 to 2.5 weeks from contract to closing. Financed buyers: 4 to 5 weeks (includes underwriting, appraisal, and title coordination). All coordination handled by our team.
Is earnest money required?
No. Our purchase agreement requires zero earnest money or deposit. The contract is fully contingent on investor satisfaction. No risk to you.
How long until management is set up?
Property management is activated at closing. Your first month's rent and resident deposit are collected immediately. Direct liaison assigned to your account for ongoing support.
Do you charge setup or activation fees?
No hidden fees. All management, screening, and coordination are included in standard service. You pay only the ongoing management percentage (disclosed upfront).
What closing costs can I expect?
Standard closing costs include title insurance, recording fees, and attorney fees. For financed purchases, lender fees apply. We provide an itemized estimate before closing.
Do I need an LLC?
Only attorneys and CPAs can give legal and tax advice, so consult a professional. Many investors hold properties in their own name using the $1,000,000 liability coverage that comes with our preferred insurer's default policy; others choose an LLC. Note that conventional lenders won't lend to an LLC. You can transfer the property to one after closing. If an LLC is right for you, we have affordable formation resources and a title company that handles ownership transfers.
Do you work with 1031 exchanges?
Yes, we assist with 40+ 1031 exchanges every year. We have the inventory and price ranges to help you identify properties within your exchange window, even if you need several homes to place your funds. Because our properties are renovated and newly occupied, closings run about 2 weeks for cash and 4 weeks financed, and we can recommend a great qualified intermediary.
Property Management
What's your occupancy rate?
98 to 99% across 5,000+ properties under management. Long-term resident retention and strategic rent-setting keep vacancies minimal.
How long do residents typically stay?
Our average resident stays nearly 4 years, roughly double the national average. Over 1,085 of our 5,000 managed homes have had the same residents for 5 to 9 years, and 500+ are at the 10-year mark or beyond. Below-market pricing and deep renovations keep turnover low and cash flow steady.
Are Memphis and Little Rock landlord-friendly?
Yes, both states have investor-friendly landlord laws. Eviction processes are straightforward, and lease enforcement is reliable. We handle all evictions in-house if needed.
How are evictions handled?
We manage the full eviction process in-house. Court filings, notice periods, and enforcement are handled by our legal team. Fast, professional, and compliant with state law.
When does rent get distributed to me?
Monthly by the 6th. All rent, minus expenses (property taxes, insurance, maintenance), is sent to your bank account or preferred payment method.
Do you review rents annually?
Yes. Market rents are analyzed every 12 months. If market rates increase, we adjust (while remaining competitive to retain residents). You benefit from rent growth.
Is this truly hands-off investing?
Completely. We handle screening, maintenance, rent collection, lease renewal, and evictions. Your job is to collect rent and build wealth. We're here for questions anytime.
Still have questions?
Ask us anything.
Our investor coordinators are ready to discuss your specific situation, or ask your question in the form and we'll answer by email.
Call 901-306-9009